About the customer – Customer is one of the major telecommunications companies in USA
- Detect router issues, tower failure & call drops in real-time
- Identify and route the traffic to another (working) infrastructure.
- Improve customer experience
- Feedback loop to customer and link it with marketing
- NucleusTeq created an end-to-end pipeline where the network data is ingested, transformed and dynamically analyzed via Machine Learning Algorithms to identify anomalies and sent to appropriate channel for further action
- Real-time routing and monitoring of the network.
- Unsupervised algorithm dynamically updates itself and identifies anomalies. Thus, it always considers the latest dynamics of the environment
- Real-time monitoring & optimization of the infrastructure
- Enhanced customer experience