SUCCESS STORIES

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About the customer – Customer is one of the top 10 largest bank in the world.

Customer Challenge

  • Bank lost billions of dollars in penalties and trading losses
  • Challenge posed was to detect the intent to commit fraud proactively by monitoring communications in order to avoid penalties and damage to reputation
  • Large team of ~30 people were dedicated to ensure compliance using keyword search but face too many false positives

NucleusTeq Solution Approach

  • Delivered a semi-supervised learning-based NLP solution to aid in detecting fraudulent activity
  • Coordinated multiple rounds of reviews to improve solution accuracy across 10 categories
  • Attained expected precision in SLA within 2 months
  • Implemented solution on Stanford NLP, Spark and Tachyon

Outcomes Delivered

  • Delivered expected accuracy to detect email messages with scores for fraud categories
  • Elimination of a large part of the data via identification of non-relevant messages using learning algorithms
  • Defined templates unique to each type of fraud based on presence of different entities (persons, places etc)
  • Created an approach to profile all the users in the data by means of graph analytics algorithms
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About the customer – Customer is one of the top 4 Credit card company in the world

Customer Challenge

  • Create a recommendation model for cross-sell/up-sell recommendations for 80+ Million users
  • Performance requirements of 300-350 TPS
  • Create a Multi-Touch Attribution Model (MTA) for channel optimization
  • Integrate Data from 10+ different sources for building both models

NucleusTeq Solution Approach

  • Developed  a product recommendation engine that personalizes recommendations for 80 million customers
  • Created a high availability big-data platform where the recommendation engine processes the data
  • Created high availability API infrastructure to address the high TPS requirement
  • Created a graphical model for MTA

Outcomes Delivered

  • Savings of millions of dollars in promotional expenses
  • Increased Net New Conversions from  2% to 7%
  • Increase Upgrade Conversions from 8% to 14%
  • Model for channel budget allocation led to increase in ROI

 

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About the customer – Customer is one of the major restaurant chains in the USA.

Customer Challenge

  • Lack of centralization, standardization and self-service of the enterprise data leading to higher time to market, costs, inconsistencies & redundancies
  • Projects based development as opposed to “Platform / Products” thinking leading to significant cost & redundancy.

NucleusTeq Solution Approach

  • Defined & Created core capabilities like Accounting, WorkForce Management, Time Management, Compensation Management
  • Workday cloud platform development and customization of the capabilities to suite the requirement
  • Created end-to-end monitoring & operations management platform to ensure optimal use of the platform
  • Created Continuous Integration, Continuous Deployment, Automated testing capabilities for all federated applications.
  • Created a self-service data consumption layer.

Outcomes Delivered

  • Unified single version of truth for the enterprise
  • Global and unified platform using workday
  • 5X faster time to market for new reports & capabilities
  • 40% reduction in operating expenses through workday cloud adoption & management.
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About the customer – Customer is one of the top 3 pet retailers in the world.

Customer Challenge

  • Lack of centralization, standardization and self-service of the enterprise data leading to higher time to market, costs & redundancies
  • Point to Point Integrations leading to significant cost, lack of governance, data quality & missing single version of “truth”.

NucleusTeq Solution Approach

  • Centralized, Standardized & Certified Data for Consistency
  • Democratize Data through self-service API’s while eliminating redundancy
  • Ensuring compliance to Enterprise data security guidelines
  • Maximize application/data Reusability & Globalization

Outcomes Delivered

  • Data Lake on Azure
  • Comprehensive Metadata Management, Security & Governance
  • Self Service Data Management Portal
  • Single source of truth
  • Data integrity & quality with financial B&C
  • Eliminated redundancy by 40%
  • Increase in annual sales by 12% through customer 360
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About the customer – Customer is one of the top credit card company

Customer Challenge

  • Fragmented marketing initiatives leading to high cost and low conversion rates.
  • Missing close loop feedback to assess the efficacy of the marketing initiatives and campaigns
  • Multiple channels and platforms leading to duplication and significantly high cost

NucleusTeq Solution Approach

  • Designed the unified marketing journey for the enterprise
  • Insights & Machine learning driven inputs feeding to the campaigns that led to much higher qualified leads
  • Decommissioning of the duplicate systems and migration of the capabilities to a global platform
  • Comprehensive architecture & implementation on salesforce lightning platform

Outcomes Delivered

  • 30% increase in the sales leads
  • 18% increase in deal revenues
  • 5X faster workflow development for new customer journeys
  • Unified global platform through Salesforce lightning cloud

 

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