Customer Challenge
- Mandate to Increase revenues & customer retention
- Reduce customer support costs
- Mandate to Improve customer experience
NucleusTeq Solution Approach
Use Cases fully automated:
- Billing Inquiry Analysis
- Insurance Quote Lookup
- Knowledge Push
- Automated Documentation
- Agent Groups: Customer Service, Sales, Underwriting, Processing
Outcomes Delivered
- 72% Manual Effort Automated
- 6 million in annual savings
- 2 weeks CSR training time reduction
- 20% AHT reduction
- 6 months implementation