Enterprise Automation Automation of Insurance – Sales, Underwriting & Services process for Leading Insurance company with $135 B in assets

Customer Challenge

  • Mandate to Increase revenues & customer retention
  • Reduce customer support costs
  • Mandate to Improve customer experience

NucleusTeq Solution Approach

Use Cases fully automated:

  • Billing Inquiry Analysis
  • Insurance Quote Lookup
  • Knowledge Push
  • Automated Documentation
  • Agent Groups: Customer Service, Sales, Underwriting, Processing

Outcomes Delivered

  • 72% Manual Effort Automated
  • 6 million in annual savings
  • 2 weeks CSR training time reduction
  • 20% AHT reduction
  • 6 months implementation

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