body, #content, .entry-content, .post-content, .page-content, .post-excerpt, .entry-summary, .entry-excerpt, .widget-area, .widget, .sidebar, #sidebar, footer, .footer, #footer, .site-footer { font-family: "Poppins" !important; } #site-title, .site-title, #site-title a, .site-title a, .entry-title, .entry-title a, h1, h2, h3, h4, h5, h6, .widget-title { font-family: "Poppins" !important; } button, .button, input, select, textarea, .wp-block-button, .wp-block-button__link { font-family: "Poppins" !important; } #site-title, .site-title, #site-title a, .site-title a, #logo, #logo a, .logo, .logo a { font-family: "Poppins" !important; } #site-description, .site-description { font-family: "Poppins" !important; } .menu, .page_item a, .menu-item a { font-family: "Poppins" !important; } .entry-content, .entry-content p, .post-content, .page-content, .post-excerpt, .entry-summary, .entry-excerpt, .excerpt, .excerpt p, .type-post p, .type-page p { font-family: "Poppins" !important; } .entry-title, .entry-title a, .post-title, .post-title a, .page-title, .entry-content h1, #content h1, .type-post h1, .type-page h1 { font-family: "Poppins" !important; } .entry-content h2, .post-content h2, .page-content h2, #content h2, .type-post h2, .type-page h2 { font-family: "Poppins" !important; } .entry-content h3, .post-content h3, .page-content h3, #content h3, .type-post h3, .type-page h3 { font-family: "Poppins" !important; } .entry-content h4, .post-content h4, .page-content h4, #content h4, .type-post h4, .type-page h4 { font-family: "Poppins" !important; } .entry-content h5, .post-content h5, .page-content h5, #content h5, .type-post h5, .type-page h5 { font-family: "Poppins" !important; } .entry-content h6, .post-content h6, .page-content h6, #content h6, .type-post h6, .type-page h6 { font-family: "Poppins" !important; } .widget-title, .widget-area h1, .widget-area h2, .widget-area h3, .widget-area h4, .widgets-area h5, .widget-area h6, #secondary h1, #secondary h2, #secondary h3, #secondary h4, #secondary h5, #secondary h6 { font-family: "Poppins" !important; } .widget-area, .widget, .sidebar, #sidebar, #secondary { font-family: "Poppins" !important; } footer h1, footer h2, footer h3, footer h4, footer h5, footer h6, .footer h1, .footer h2, .footer h3, .footer h4, .footer h5, .footer h6 #footer h1, #footer h2, #footer h3, #footer h4, #footer h5, #footer h6 { font-family: "Poppins" !important; } footer, #footer, .footer, .site-footer { font-family: "Poppins" !important; }
 

SUCCESS STORIES

https://nucleusteq.com/wp-content/uploads/2020/03/case-study-travel.jpg

The Challenge

  • Identify the sentiment & Change the way customers perceive the airline, both in domestic and international sectors.
  • Sentiments captured from Facebook, Twitter, Email Support, Call Center Support, Website, Travel Booking sites, etc.
  • Connect all together to derive relevance w.r.t. passenger, travel dates, times, sectors, planes, staff etc.

NucleusTeq Solution

  • Performed aspect-based sentiment analysis and identified potential areas of improvement
  • Worked on linkage with other datasets to identify the root causes of the problem and suggest system improvement changes
  • Provide high level recommendations based on past actions taken

Benefits Realized

  • More than 80% accuracy in identifying the relevant sentiments that impacted the customer’s satisfaction.
  • Effectively provide recommendations to provide recommended action for specific cases.

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