body, #content, .entry-content, .post-content, .page-content, .post-excerpt, .entry-summary, .entry-excerpt, .widget-area, .widget, .sidebar, #sidebar, footer, .footer, #footer, .site-footer {
font-family: "Poppins" !important;
}
#site-title, .site-title, #site-title a, .site-title a, .entry-title, .entry-title a, h1, h2, h3, h4, h5, h6, .widget-title {
font-family: "Poppins" !important;
}
button, .button, input, select, textarea, .wp-block-button, .wp-block-button__link {
font-family: "Poppins" !important;
}
#site-title, .site-title, #site-title a, .site-title a, #logo, #logo a, .logo, .logo a {
font-family: "Poppins" !important;
}
#site-description, .site-description {
font-family: "Poppins" !important;
}
.menu, .page_item a, .menu-item a {
font-family: "Poppins" !important;
}
.entry-content, .entry-content p, .post-content, .page-content, .post-excerpt, .entry-summary, .entry-excerpt, .excerpt, .excerpt p, .type-post p, .type-page p {
font-family: "Poppins" !important;
}
.entry-title, .entry-title a, .post-title, .post-title a, .page-title, .entry-content h1, #content h1, .type-post h1, .type-page h1 {
font-family: "Poppins" !important;
}
.entry-content h2, .post-content h2, .page-content h2, #content h2, .type-post h2, .type-page h2 {
font-family: "Poppins" !important;
}
.entry-content h3, .post-content h3, .page-content h3, #content h3, .type-post h3, .type-page h3 {
font-family: "Poppins" !important;
}
.entry-content h4, .post-content h4, .page-content h4, #content h4, .type-post h4, .type-page h4 {
font-family: "Poppins" !important;
}
.entry-content h5, .post-content h5, .page-content h5, #content h5, .type-post h5, .type-page h5 {
font-family: "Poppins" !important;
}
.entry-content h6, .post-content h6, .page-content h6, #content h6, .type-post h6, .type-page h6 {
font-family: "Poppins" !important;
}
.widget-title, .widget-area h1, .widget-area h2, .widget-area h3, .widget-area h4, .widgets-area h5, .widget-area h6, #secondary h1, #secondary h2, #secondary h3, #secondary h4, #secondary h5, #secondary h6 {
font-family: "Poppins" !important;
}
.widget-area, .widget, .sidebar, #sidebar, #secondary {
font-family: "Poppins" !important;
}
footer h1, footer h2, footer h3, footer h4, footer h5, footer h6,
.footer h1, .footer h2, .footer h3, .footer h4, .footer h5, .footer h6
#footer h1, #footer h2, #footer h3, #footer h4, #footer h5, #footer h6 {
font-family: "Poppins" !important;
}
footer, #footer, .footer, .site-footer {
font-family: "Poppins" !important;
}
The Challenge
- Identify the sentiment & Change the way customers perceive the airline, both in domestic and international sectors.
- Sentiments captured from Facebook, Twitter, Email Support, Call Center Support, Website, Travel Booking sites, etc.
- Connect all together to derive relevance w.r.t. passenger, travel dates, times, sectors, planes, staff etc.
NucleusTeq Solution
- Performed aspect-based sentiment analysis and identified potential areas of improvement
- Worked on linkage with other datasets to identify the root causes of the problem and suggest system improvement changes
- Provide high level recommendations based on past actions taken
Benefits Realized
- More than 80% accuracy in identifying the relevant sentiments that impacted the customer’s satisfaction.
- Effectively provide recommendations to provide recommended action for specific cases.
