The Challenge

• Identify the sentiment & Change the way customers perceive the airline, both in domestic and international sectors.
• Sentiments captured from Facebook, Twitter, Email Support, Call Center Support, Website, Travel Booking sites, etc.
• Connect all together to derive relevance w.r.t. passenger, travel dates, times, sectors, planes, staff etc.

NucleusTeq Solution

• Performed aspect-based sentiment analysis and identified potential areas of improvement
• Worked on linkage with other datasets to identify the root causes of the problem and suggest system improvement changes
• Provide high level recommendations based on past actions taken

Benefits Realized

• More than 80% accuracy in identifying the relevant sentiments that impacted the customer’s satisfaction.
• Effectively provide recommendations to provide recommended action for specific cases.