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SUCCESS STORIES

https://nucleusteq.com/wp-content/uploads/2020/03/development.jpg

Customer Challenge

  • Mandate to Increase revenues & customer retention
  • Reduce customer support costs
  • Mandate to Improve customer experience

NucleusTeq Solution Approach

Use Cases fully automated:

  • Billing Inquiry Analysis
  • Insurance Quote Lookup
  • Knowledge Push
  • Automated Documentation
  • Agent Groups: Customer Service, Sales, Underwriting, Processing

Outcomes Delivered

  • 72% Manual Effort Automated
  • 6 million in annual savings
  • 2 weeks CSR training time reduction
  • 20% AHT reduction
  • 6 months implementation
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Back Office RPA Solution for American Multinational investment bank and financial services company, also Big 4 Bank with around 10.73% of American bank deposits

Customer Challenge

  • Higher waiting time for Mortgage Processing
  • Mandate to reduce errors and paper work in the process
  • Highly manual process, with redundant and repetitive steps
  • Mandate to Improve Customer Satisfaction Rating

NucleusTeq Solution Approach

  • Through RPA, the manual & repetitive entries in application processing were automated
  • The paper work was digitized through OCR, easier online application & verification, faster underwriting and escalation processing; and reduced process time to a competitive 1 minute from 2 hours approvals
  • Process Transformation through Digitization and Process Improvement efforts led to reduced errors

Outcomes Delivered

  • AHT improved by a record 35%
  • Errors reduced to 0.005%
  • Increased loan origination revenue by $12 Million
  • AHT reductions and over 25% increased online applications in 2018
  • Strongest consumer score in the bank’s history

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