About the customer – Customer is one of the major telecommunications companies in USA

The Challenge

• Detect router issues, tower failure & call drops in real-time
• Identify and route the traffic to another (working) infrastructure.
• Improve customer experience
• Feedback loop to customer and link it with marketing

NucleusTeq Solution

• NucleusTeq created an end-to-end pipeline where the network data is ingested, transformed and dynamically analyzed via Machine Learning Algorithms to identify anomalies and sent to appropriate channel for further action
• Real-time routing and monitoring of the network.

Benefits Realized

• Unsupervised algorithm dynamically updates itself and identifies anomalies. Thus, it always considers the latest dynamics of the environment
• Real-time monitoring & optimization of the infrastructure
• Enhanced customer experience